Understanding and Resolving QuickBooks Error 9990

QuickBooks Online (QBO) is an essential tool for many businesses, providing a comprehensive platform for managing finances, payroll, and more. However, like any software, it can encounter errors that disrupt your workflow. One such error is QuickBooks Error 9990. In this blog, we will explore what this error means, its potential causes, and step-by-step solutions to resolve it effectively.

What is QuickBooks Error 9990?

QuickBooks Error 9990 typically occurs when there is a problem with the connection between QuickBooks Online and your bank’s server. This error can prevent QuickBooks from downloading transactions from your bank, which can disrupt your financial management and reconciliation processes.

Common Causes of QuickBooks Error 9990

Several factors can contribute to the occurrence of Error 9990:

Bank Website Issues: If your bank’s website is experiencing issues such as maintenance or server downtime, it can prevent QuickBooks from accessing your account information.
Outdated Login Credentials: Changes in your bank account login credentials can disrupt the connection between QuickBooks and your bank.
Browser Issues: Problems with your web browser, such as outdated versions, cache issues, or conflicting extensions, can cause this error.
Connectivity Issues: An unstable or slow internet connection can disrupt the data flow between QuickBooks and your bank.
QuickBooks Online Issues: Problems within QuickBooks Online itself, such as software bugs or outdated versions, can also lead to this error.

How to Resolve QuickBooks Error 9990

Here are some steps to troubleshoot and resolve QuickBooks Error 9990:

Step 1: Check Your Bank’s Website

Before taking any action in QuickBooks, check your bank’s website to ensure it is not undergoing maintenance or experiencing issues.

Log into your bank’s website directly: Use your bank’s login portal to see if you can access your account without any problems.
Check for Notifications: Look for any notifications or alerts from your bank regarding maintenance or technical issues.
Verify Account Information: Ensure that your account information is correct and that there are no issues with your account.

Step 2: Update Your Login Credentials in QuickBooks

Ensure that your login credentials for your bank account in QuickBooks are up-to-date and correctly entered.

Go to the Banking tab in QuickBooks Online.
Select the affected bank account.
Click on the Edit icon (pencil) to update the account information.
Re-enter your login credentials and save the changes.

Step 3: Update QuickBooks Online

Ensure that you are using the latest version of QuickBooks Online. Updates often include fixes for common issues and improved compatibility with banking institutions.

Log in to QuickBooks Online: Ensure you are using the latest version.
Check for updates: QuickBooks Online updates automatically, but it’s good to verify that you are on the latest version.

Step 4: Clear Browser Cache and Cookies

Clearing your browser’s cache and cookies can help resolve issues caused by corrupted files or outdated data.

Open your browser’s settings.
Find the option to clear browsing data.
Select the option to clear cache and cookies.
Restart your browser and try again.

Step 5: Disable Browser Extensions

Sometimes, browser extensions can interfere with the connection between QuickBooks and your bank. Try disabling extensions to see if that resolves the issue.

Open your browser’s settings.
Navigate to the extensions or add-ons section.
Disable all extensions.
Restart your browser and try connecting your bank account in QuickBooks again.

Step 6: Check Internet Connection

A stable and strong internet connection is essential for QuickBooks to communicate with your bank’s server.

Check your internet connection: Ensure it is stable and working properly.
Restart your router: Sometimes, a simple restart of your router can resolve connectivity issues.
Use a wired connection: If possible, use a wired connection for a more stable and faster internet connection.

Step 7: Reconnect Your Bank Account

Disconnecting and then reconnecting your bank account in QuickBooks can help reset the connection and resolve the error.

Go to the Banking tab in QuickBooks Online.
Select the affected bank account.
Click on the Edit icon (pencil) and choose the option to disconnect the account.
After disconnecting, click on Add Account and follow the prompts to reconnect your bank account.

Step 8: Contact QuickBooks Support

If none of the above steps work, it may be time to contact QuickBooks Support for further assistance. They can provide more specialized help to resolve Error 9990.

Visit the QuickBooks Support website.
Select the option to contact support.
Follow the prompts to get in touch with a support representative.

Preventing QuickBooks Error 9990

While it’s impossible to prevent all errors, you can take steps to minimize the likelihood of encountering QuickBooks Error 9990:

Regularly Check Your Bank’s Website: Stay informed about any scheduled maintenance or known issues with your bank’s website.
Keep Your Credentials Updated: Ensure your bank login credentials in QuickBooks are always up-to-date.
Maintain a Stable Internet Connection: Use a reliable and fast internet connection to minimize connectivity issues.
Clear Browser Cache Regularly: Regularly clear your browser’s cache to prevent issues caused by corrupted files or cookies.
Update Software: Regularly update QuickBooks Online and your web browser to the latest versions to ensure compatibility and security.

Conclusion

QuickBooks Error 9990 can be a significant hindrance to your financial management processes, but with the right approach, it can be resolved. By understanding its causes and following the troubleshooting steps outlined above, you can minimize downtime and keep your QuickBooks Online functioning smoothly. Regular maintenance and proactive measures can also help prevent such errors in the future. If all else fails, QuickBooks Support is always available to provide further assistance.