Troubleshooting QuickBooks Error 116: A Comprehensive Guide

QuickBooks Error 116 is a connectivity issue that occurs when QuickBooks cannot establish or maintain a connection with your bank. This error often arises during the process of downloading or updating bank transactions. If you encounter an error message like “QuickBooks can’t connect to your bank” or a similar message, Error 116 might be the cause.

Symptoms of Error 116

• Error message: “QuickBooks can’t connect to your bank” or “Error 116.”
• Transactions fail to download or update in QuickBooks.
• Bank feed connections are disrupted or not functioning.

Common Causes of Error 116

1. Bank Connectivity Issues: Temporary problems or maintenance with your bank’s online services can interfere with the connection.
2. Incorrect Bank Account Details: Outdated or incorrect information about your bank account in QuickBooks can prevent successful connections.
3. Software Issues: Bugs or outdated versions of QuickBooks may affect the bank feed connection.
4. Security Settings Changes: Recent changes in your bank’s security protocols or requirements might impact connectivity.
5. Internet Connection Problems: Issues with your internet connection can disrupt the connection between QuickBooks and your bank.

How to Resolve QuickBooks Error 116

1. Check Bank Service Status
   • Action: Determine if your bank is undergoing maintenance or experiencing any disruptions.
   • Resolution: Contact your bank’s customer support to verify if there are any issues with their online services. Wait for the bank to resolve these issues and try reconnecting later.
2. Update Bank Account Information
   • Action: Ensure that the bank account details in QuickBooks are current and accurate.
   • Resolution: Navigate to Banking > Bank Feeds > Bank Feed Settings, and review and update any incorrect details.
3. Update QuickBooks Software
   • Action: Verify that you are using the latest version of QuickBooks.
   • Resolution: Go to Help > Update QuickBooks Desktop and install any available updates. For QuickBooks Online, ensure that your browser is up-to-date and clear its cache if necessary.
4. Verify Internet Connection
   • Action: Check your internet connection to ensure it is stable and functioning properly.
   • Resolution: Resolve any internet connectivity issues with your service provider, and retry connecting QuickBooks to your bank.
5. Review Security Settings
   • Action: Examine any recent changes to your bank’s security settings or requirements, such as multi-factor authentication or password changes.
   • Resolution: Update your QuickBooks settings according to the new security requirements of your bank. This may involve re-entering your credentials or completing additional verification steps.
6. Reestablish Bank Feed Connection
   • Action: Disconnect and then reconnect your bank account in QuickBooks to refresh the connection.
   • Resolution:
     • Go to Banking > Bank Feeds > Bank Feed Center.
     • Select the affected account and click on Disconnect.
     • Follow the prompts to reconnect the account, re-entering your bank details if necessary.
7. Clear Browser Cache (for QuickBooks Online)
   • Action: If you are using QuickBooks Online, clearing your browser’s cache and cookies may help resolve connection issues.
   • Resolution: Clear your browser’s cache and cookies, then log back into QuickBooks Online and attempt to update your bank feeds.
8. Contact Support
   • Action: If Error 116 continues to occur despite following the above steps, it may be time to seek professional assistance.
   • Resolution: Reach out to QuickBooks support or your bank’s customer service for further help. Provide detailed information about the error and the troubleshooting steps you’ve already taken.

Conclusion

QuickBooks Error 116 can disrupt your ability to manage your financial data by interfering with the connection to your bank. By understanding the causes and following a systematic troubleshooting approach, you can effectively resolve this issue. Ensure that your bank account details are accurate, your software is up-to-date, and your internet connection is stable. If problems persist, don’t hesitate to seek assistance from customer support.

Stay tuned to our blog for more tips and solutions on QuickBooks errors and features. We’re here to help you navigate your accounting challenges with ease!

More useful links :

https://community.fabric.microsoft.com/t5/Service/Why-is-the-Payroll-Tax-table-not-updating-in-QuickBooks-and-How/m-p/4049877

https://community.fabric.microsoft.com/t5/Translated-Spanish-Desktop/How-fix-My-Payroll-PIN-not-working-in-QuickBooks-Desktop-after/td-p/3879258

https://community.fabric.microsoft.com/t5/Desktop/How-to-Fix-QuickBooks-Payroll-Update-Error-30159-Windows-11/m-p/3790969

https://community.fabric.microsoft.com/t5/Service/Here-s-What-You-Should-Do-to-Rectify-QuickBooks-Error-6144-82/td-p/4006734

https://community.fabric.microsoft.com/t5/Service/How-to-Fix-QBDBMgrN-Not-Running-on-This-Computer/td-p/3845778

https://techcommunity.microsoft.com/t5/windows-10/what-steps-can-be-taken-to-resolve-intuit-data-protect-backup/m-p/4141241

https://community.fabric.microsoft.com/t5/Service/Why-is-the-Payroll-Tax-table-not-updating-in-QuickBooks-and-How/m-p/4049877

https://community.servicetitan.com/t5/Accounting/How-to-fix-QuickBooks-Payroll-update-not-working-issue/m-p/49547

https://liamlucas1506.alboompro.com/post/resolving-quickbooks-error-15311-a-comprehensive-guide

https://community.quickbase.com/discussions/quickbase-discussions/fixing-quickbooks-file-doctor-wont-open-error/87370

https://qb24x7support.hashnode.dev/troubleshooting-quickbooks-error-201-a-comprehensive-guide

https://qb-24x7-support-36787a.webflow.io/post/troubleshooting-quickbooks-error-301-a-complete-guide

https://qb24x7support.weebly.com/blog/troubleshooting-quickbooks-error-1706-a-complete-guide

https://qb24x7support.alboompro.com/post/troubleshooting-quickbooks-error-339-a-comprehensive-guide